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VoiceLogger



Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital and VoIP telephone lines. Voice Logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer. Continuous evaluation ensures customer satisfaction and quality management in an organisation.

Introduction

The YSS-Voice Logger System is a Windows based telephone voice recorder system. It comes as a hardware and software Combo. The unit offers 2 to 256 hardware ports to terminate your telephone lines. The types of lines are; conventional telephone line (Analog), Analog or Digital Extension of PBX, and one or multiple PRI lines each having 30 channels.
Voice Logger is an important tool for recording interactions between call centre agents, supervisors, and managers on one hand and prospects, leads, or customers on the other to be scanned later for useful quality and performance data. A voice logger is an integral part of any communication system since it enables you to eliminate potential threats to the credibility of your brand and your values by identifying and rectifying loopholes such as false claims by the customer or inefficient customer handling by the agent.

Models

  • Analog Voice Logger
    Voice Logger for Analog Lines is a multi-line voice recording device that can be used to record telephonic conversations appear on analog trunks and extensions
  • Digital Voice Logger
    Digital Voice Logger implements voice recording using a specialised hardware voice logging cards that plugs into the PCI expansion slot of the computer system
  • Digital Voice Logger for Single ISDN PRI
    Voice Logger for ISDN PRI is a USB based cascadable, easy to install, multi-line voice recording solution that can be used to record telephone calls on ISDN PRI Digital Trunk lines.
  • Digital Voice Logger using Voice Card
    Digital Trunk lets you record details of calls on E1/T1 (ISDN PRI / R2MF) lines. In essence, these are voice card based loggers that integrate well with the products of PIKA, Ai-Log-ix, Synway and Eicon / Dialogic Diva Server.
  • Standalone Voice Logger
    Standalone Voice Logger is a full-fledged, dedicated, rack-mountable logging device with an inherent computing power and storage capability, and consists of all the necessary components to implement voice logging solutions conveniently.

Features

  • Audio Logs of All Calls
  • User-friendly Browser-based Interface
  • Multi-login Facility with Administrative Rights
  • Advanced Search with Extensive Options
  • Audio Compression to Multiple Formats
  • Records Complete Call Information
  • Real-time Call Monitoring
  • Client Pop-ups for Incoming/Outgoing Calls
  • Audio Player for Call Analysis
  • Data Backup, Restore and Export
  • Multiple Product Connectivity to Single PC
  • Customise Call Tags and Add Comments
  • Phone-book for Quick Identification

Benefits

  • Quality Control
  • Customer Satisfaction
  • Dispute Resolution
  • Policy Compliance
  • Organisational Development
  • Performance Management
  • Interaction Monitoring

Applications

  • Call Centres
  • Financial Institutions
  • Stock Brokers
  • Public Security Departments
  • Health Care
  • Travel & Transportation
  • Business
  • Enquiry Departments